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Our Newsletter


Shipping & Returns

Returns Policy

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

After delivery completed by our sales.
we will direct his delivery confirmation tracking number to the customer, to help the customers to track and receive orders.

For product return process, can only be performed if the product is not in accordance with customer orders, defective product, the product does not work, the product is not genuine, the product is not sealed box, with the agreement between the customer and our sales. (WE REQUIRED TO RETURN THE 100% CUSTOMER PAYMENTS WITHOUT CHARGE CUT)


For its complete information, please contact email us

Grace Printhead

Jl Letjen MT Haryono 427-429 Ruko Mataram Plaza Bl C/4
Gandekpuspo, Semarang Tengah
Semarang 50136 Jawa Tengah
Indonesia

Phone : (024) 3560062
Phone : (024) 3563739
Fax : (024) 3563739
Mobile : 0811031539
Monday - Saturday 08.00am - 17.00 pm

Email :
info@grace-printhead.com
sales@grace-printhead.com
contact@grace-printhead.com
www.grace-printhead.com
( contact through email, we respond 24 hours )